S&C CO. / INFORMATION

Shipping & Returns

LAST UPDATED / OCTOBER 10, 2026

We want every order to arrive as intended. Here's what to expect when purchasing coffee from Soccer & Coffee Co.

Order Preparation & Shipping

Our coffee is prepared and fulfilled through an independent coffee roasting and distribution facility in Bend, Oregon 97702, USA. We currently offer shipping to addresses within the United States.

Available shipping charges are displayed during checkout. Preparation and delivery times may vary; any estimated delivery date is not a guaranteed arrival date. Tracking information will be provided when available.

Damaged or Incorrect Orders

If your order arrives visibly damaged, defective, or different from what you ordered, please contact candace@soccerandcoffee.co within 7 calendar days of delivery.

Include your order number, a description of the problem, and clear photographs of the affected product and packaging when reasonably available. Please keep the product and packaging until we have reviewed the issue, if reasonably possible.

We review each concern individually. For verified problems, we may provide a replacement, store credit, or refund, as appropriate to the circumstances and applicable law. Store credit is not the only available remedy for an error on our part.

Returns & Flavor Preferences

Coffee is a consumable food product. We do not accept change-of-mind returns or offer refunds or store credit solely because a customer dislikes a coffee's flavor, roast level, or tasting notes. Ordering an unintended variety or grind does not automatically qualify for a return.

Missing or Delayed Packages

If a shipment is significantly delayed, marked delivered but not received, or appears lost in transit, please contact us promptly. We will review the available tracking information and investigate as appropriate. Missing-package concerns are handled separately from the seven-day visible-damage reporting period.

Shipping Addresses

Please check your delivery address before placing an order. If you discover an error, contact us immediately. Address changes cannot be guaranteed after an order enters production or shipment. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Order Changes & Cancellations

Orders may enter preparation shortly after purchase. Changes and cancellations are not guaranteed. Contact us as soon as possible; we will confirm whether a change can still be made.

Contact

Email candace@soccerandcoffee.co or call (727) 453-2907. Please include your order number.

Nothing in this policy limits rights or remedies provided under applicable law, including rights concerning defects that could not reasonably have been discovered within seven days.